Terms and Conditions

Introduction

Welcome to Safedrivecabs. If you continue to browse and use this website, you are agreeing to follow with and be bound by the following terms and conditions of use, which together with our privacy policy govern Safedrivecabs relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Terms and Conditions :

The use of this website is subject to the following terms and conditions :

  • Cab air-conditioner will not be working in hilly routes & also when the vehicle is not in motion.
  • No need to pay Toll Tax, State Tax or other similar taxes to the driver in case of one-way trips.
  • Parking charges are excluded and will have to be paid directly to the driver.
  • The driver shall wait for 45 minutes. Post that booking will be canceled with no refund.
  • Waiting charges would be applicable after the cab reaches the boarding point. The first 45 minutes are free but post that the charge is ₹ 2 per minute and this amount has to be paid to the driver directly.
  • In the case of partial payment, the balance payment of trip needs to be paid in advance at the time of pick-up.
  • You need to collect the receipts from the driver for any toll tax, state tax, night charges or extra km paid directly to the driver during the trip. Safedrivecabs is not liable to provide invoices for such amount.
  • You are not allowed to take pets with you inside the cab.
  • Any grievances or claims related to the cab travel should be reported to Safedrivecabs within 24 hours of travel time.
  • The booking will be for cab type SUV or SEDAN and we do not commit to providing any preferred cab model. You can accommodate 2 bags in Sedan and 3 bags in SUV.
  • We do not commit on particular fuel type vehicle like Petrol, Diesel or CNG. Cab will be provided on the basis of availability.
  • Due to traffic or any other unavoidable reason, the pickup may be delayed by 30 mins.
  • Driver details will be shared up to 12 hrs prior to departure.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • The content of the pages of this website is for your general information and use only. It is subject to change without any notice.

Cancellation policy

You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done by calling us anytime on our Customer Care Helpline  +91-9888234767 or reach us at info@safedrivecabs.com  

However, you may be liable to pay cancellation charges under the following circumstances:

  • If your booking is canceled 24 hours of the scheduled pickup date and time. No refund shall be applicable in such cases and the entire Booking Amount / Advance shall be treated as Cancellation Charges.
  • If your booking is canceled prior to 24 hours of the scheduled pickup date and time in such case the entire advance amount shall be refunded and the refund will be initiated within 3-4 working days of receiving cancellation requests.
  • If there is a No-Show from your end, i.e. you are not at the pickup location and/or your assigned Driver is unable to get in touch with you on your registered phone number on the scheduled pickup date and time, the Driver shall wait for a reasonable period of 45 minutes from the scheduled Booking time and thereafter may treat the Booking as canceled with no refund.
  • If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end and the advance amount shall be credited to your Safedrivecabs Credits that can be used for any future booking with Safedrivecabs throughout India.


The onus for rescheduling of departure time and confirmation from Safedrivecabs about the availability of the cab at such rescheduled time will be with the customer and such request can be made only in writing by sending us an email at info@Safedrivecabs.com 

Refund Policy

In the event of cancellation of your booking, Safedrivecabs shall be issuing a refund of the entire amount paid to us in advance for the given booking. To request a refund, simply drop us an email with your booking details. Please include your Booking ID (sent to you via SMS and email after booking).

Refunds are usually initiated within 3-4 working days from the date of request and is limited to the amount paid to us in advance for the given booking. Refunds are subject to Cancellation charges, if applicable (for details please refer to our Cancellation Policy above). 

Optionally, please let us know why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our offering and quality of service.